WordPress fix and care

Your WordPress site broke. We fix it for a price you see first.

Fixed prices, paid upfront, and a full refund if we cannot fix it. Tell us what you see, and we start within one business day.

  • No fix, no fee
  • Started within one business day
  • Backup before we touch anything

Monday to Saturday, 9:00 to 21:00 Colombo time.

An example fix, from report to written note.

What is happening right now?

Choose what you see. You get the fix we would pick, what it costs, and one thing to try yourself before paying anyone.

Choose the closest match

Pick what you see. We will suggest the right fix and one thing you can try yourself first.

We suggest

Quick Fix

Rs 12,500, one-time

This is almost always one plugin, theme or PHP change. One cause, one fix.

Try this first, for free

Check the admin email inbox. WordPress often sends a link that lets you log in with the broken plugin paused.

Choose Quick Fix

We suggest

Quick Fix

Rs 12,500, one-time

We find which update did it, then fix forward or roll back safely.

Try this first, for free

Write down which plugins updated and when. Your host may also keep a backup from before the update.

Choose Quick Fix

We suggest

Hacked Site Cleanup

Rs 37,500, one-time

Deleting what you can see is not enough. The way in has to be closed too, or it comes back.

Try this first, for free

Change your hosting and WordPress passwords now, from a device you trust.

Choose Hacked Site Cleanup

We suggest

Priority Fix

Rs 22,500, one-time

When it stops sales or leads, it should not wait in a queue.

Try this first, for free

Place a test order or send a test form, and copy any error message you see.

Choose Priority Fix

We suggest

Diagnosis

Rs 7,500, one-time

A vague problem needs a diagnosis first, so you only pay for a fix once we know what it is.

Try this first, for free

Run your homepage through PageSpeed Insights and keep the report. It helps us start faster.

Choose Diagnosis

We suggest

Care

from Rs 9,500 a month

Most of the breakages above start with unchecked updates and missing backups. Care handles both every week.

Try this first, for free

Ask your host whether they keep backups, how often, and how far back.

Choose Care

Fixed prices, chosen by urgency

Every fix includes a backup first, a written note on what went wrong, and our no fix, no fee promise. Prices are in Sri Lankan rupees; the dollar figure is a guide.

Priority Fix

Your shop, bookings or leads are down and every hour costs you.

Rs 22,500≈ US$75

One-time payment

Started within 4 business hours

  • Everything in Quick Fix
  • Your job goes to the front of the queue
  • Progress updates by email until it is fixed
Not included
  • Hacked or infected sites (see Hacked Site Cleanup)
  • Speed optimisation
  • New features or design changes
Choose Priority Fix

Diagnosis

Something is wrong, but you cannot say exactly what.

Rs 7,500≈ US$25

One-time payment

Report within one business day

  • We find the root cause
  • A plain-language written report
  • A fixed price for the fix, before any work
  • The full fee credited if you book the fix within 14 days
Not included
  • The fix itself, which is quoted in the report
Choose Diagnosis

Hacked Site Cleanup

Spam pages, strange redirects, or a Google warning on your site.

Rs 37,500≈ US$125

One-time payment

Started within one business day

  • Malware removed from files and database
  • Passwords and keys reset, back doors closed
  • Help requesting a Google blacklist review
  • Cleaned again free if it returns within 30 days
Not included
  • Rebuilding content that was deleted and never backed up
  • Server-level breaches on hosting you do not control
Choose Cleanup

What fix clients say

Reviews from Rishad's Fiverr profile, where much of our bug-fixing work began. Two of these clients keep coming back.

  • “Great to work with Rishad, as always!”

    eddie5err, Repeat client in Canada

  • “Always quick and great job completion.”

    anyosupa, Repeat client in United States

  • “Fixed our issues pretty quickly. Great to work with!”

    eddie5err, Repeat client in Canada

Read the reviews on Fiverr

How a fix works

  1. Tell us what is wrong

    Your site address and what you see. Two minutes. Never put passwords in the form.

  2. Pay the fixed price

    Secure card payment on payments.lk. The price on this page is the price you pay.

  3. Share access safely

    We email you how to create a temporary admin login. You delete it when we are done.

  4. Fixed and explained

    We back up first, fix the cause, test, and send a short note on what broke and why.

What we promise

  • No fix, no fee

    If we cannot fix the issue you paid for, you get a full refund.

  • Seven-day re-fix

    If the same problem comes back within 7 days, we fix it again at no cost.

  • Backup before we touch it

    A full copy of your files and database, taken before any change.

  • Extras quoted first

    If we find something else wrong, we tell you and quote it. Nothing extra is charged without your yes.

What counts as one issue

One problem with one cause. If we find more, you get a quote before we do anything else.

One issue

  • A critical error after a plugin update
  • The contact form stopped sending email
  • Checkout fails at the payment step
  • The menu or layout is broken on mobile

Quoted separately

  • The contact form is broken and the site is slow
  • Fix the checkout and add a new payment method
  • Errors from two unrelated plugins
  • Anything involving malware or a hacked site

Why WordPress sites keep breaking

Most breakages are not bad luck. They come from four things, and all four can be prevented.

  • Updates nobody checks

    Plugins update on their own schedule. One clashes with another, and the site breaks overnight.

    Care runs updates weekly and checks the site straight after.

  • Your host upgrades PHP

    Hosts move to newer PHP versions. Older plugins and themes that are not ready stop working.

    We check your plugins against new PHP versions before your host switches.

  • Abandoned plugins

    A plugin its author stopped updating keeps running, and its old security holes stay open.

    We flag abandoned plugins and suggest maintained replacements.

  • A backup you cannot restore

    Many backups were never tested, or live on the same server that just failed.

    Daily off-site backups, and we do the restore when you need one.

Stop fixing the same site twice

Care plans keep your site updated, backed up and watched, with fixes included when something still goes wrong.

Billing period

Care

Recommended

For most business sites. Updated, backed up, watched, and fixed when something breaks.

Rs 9,500a month≈ US$32

Rs 95,000a year≈ US$317

Rs 9,500 is charged when you subscribe, then on the same date each month.

Rs 95,000 is charged when you subscribe, then on the same date each year.

Choose Care

Care Plus

For shops and sites that take bookings or payments, where downtime costs real money.

Rs 24,500a month≈ US$82

Rs 245,000a year≈ US$817

Rs 24,500 is charged when you subscribe, then on the same date each month.

Rs 245,000 is charged when you subscribe, then on the same date each year.

Choose Care Plus

Care starts within 2 business days of payment, when we connect monitoring and take the first backup. Cancel any time before your next renewal by emailing hello@letscrak.com. Your plan runs to the end of the period you paid for.

Fixed recently? Start Care within 14 days of a paid fix and we take the fix price off your first payment.

What each plan includes
FeatureCareCare Plus
Plugin, theme and WordPress updatesWeekly, checked afterWeekly, checked after
Off-site backupsDaily, kept 30 daysDaily, kept 90 days
Uptime monitoringEvery 5 minutesEvery 5 minutes
Fixes when something breaksOne Quick Fix a monthTwo developer hours a month
Hacked site cleanupIncludedIncluded
We start on problemsWithin one business dayWithin 4 business hours
Small content changesNot includedWithin your two hours
Monthly reportShort email summarySpeed and security check

Five questions to ask anyone who fixes your site

Whoever you hire, their answers tell you whether your site is in safe hands. Here are ours.

  • Will you tell me the price before you start?

    Yes. Our fixed prices are on this page, and anything extra is quoted before work.

  • Will you take a backup first?

    Always. Files and database, before any change.

  • What happens if you cannot fix it?

    You get a full refund.

  • Will you explain what went wrong?

    Yes, in a short written note, so you know what to watch for.

  • How do I remove your access afterwards?

    Delete the temporary login you created for us. That is all.

For developers and agencies

Have more WordPress work than hands? Buy a block of hours and we fix things under your brand, in your repository, under your NDA. We never contact your client.

5 hours

Rs 42,500 ≈ US$142

Rs 8,500 an hour, used in 15-minute steps, valid for 90 days.

Choose 5 hours

10 hours

Rs 80,000 ≈ US$267

Rs 8,000 an hour, used in 15-minute steps, valid for 90 days.

Choose 10 hours
See every way to work with us

Questions before you order

Is it safe to give you access to my site?

You create a temporary administrator login just for us, and you can delete it the moment the work is done. Never send passwords through the order form or email. We take a full backup before changing anything.

What counts as one issue?

One problem you can describe, with one root cause. A critical error after an update is one issue. A broken form plus a slow site is two. If we find more than one, we tell you and quote the rest before doing it.

What if you find more problems while fixing mine?

We finish the issue you paid for, then tell you what else we found and what it would cost to fix. Nothing extra is charged unless you agree to it in writing.

How do refunds work?

If we cannot fix the issue you paid for, you get a full refund. Refunds go back to the card you paid with. The details are in our Refund and Cancellation Policy.

I am outside Sri Lanka. Can I still pay?

Yes. payments.lk accepts Visa, Mastercard, American Express and other cards issued abroad. You are charged in Sri Lankan rupees, and your bank converts the amount, so the dollar figure on this page is only a guide.

Can a hacked site get infected again?

It can, if the way in is left open. Cleanup closes the known way in and resets passwords and keys. If the same infection returns within 30 days, we clean it again at no cost.

Do you work with Elementor, Divi and other page builders?

Yes. Most of the sites we fix use a page builder or a premium theme. We fix the problem inside the tools you already use, without rebuilding your pages.

Do you need my hosting login as well?

Sometimes. A critical error can lock everyone out of the admin area, and then we need file access through your hosting panel or SFTP. We will tell you exactly what we need and why.

How do I cancel a care plan?

Email hello@letscrak.com before your next renewal date. Your plan keeps running until the end of the period you have paid for, and no further payments are taken.

When exactly do you start?

Our hours are Monday to Saturday, 9:00 to 21:00 Colombo time (UTC+5:30). Quick Fix starts within one business day of payment, and Priority Fix within 4 business hours. For readers in Europe and the Americas, that often means a fix while you sleep.

Order a fix or a plan

Two steps: tell us about your site, then pay on payments.lk. Questions first? Email hello@letscrak.com.

Step 1 of 2: tell us what you need

What would you like?

Fix it

Look after it

Pay for care

Developer hours, for agencies

Use the same email when you pay, so we can match your order.

Skip this for care plans and hour packs.

What you see, which page, and anything that changed just before. Do not include passwords.

We only use these details for your order. See our Privacy Policy.