Service Delivery Policy

1. Electronic delivery

LetsCrak supplies digital services and app access. These purchases do not involve shipping a physical product. Delivery may be a website deployment, repository or file handover, an account or hosting setup, completed maintenance work, or activation of premium app features, as described in your order.

2. Project work

Before payment, your written quote states the scope, deliverables, delivery deadline, payment schedule, and any milestones or review rounds. There is no single delivery time for all custom projects: the date in your accepted quote is the agreed schedule.

Work starts on the agreed date after the advance payment and the information or access needed to begin have been received. During the project, we supply the previews, updates, or review materials agreed in the scope. We arrange final deployment or handover under the quote's payment and acceptance terms.

Digital delivery is made through the agreed email address, project channel, repository, file link, or customer-controlled account. Handover includes the deliverables and access agreed for your project. Third-party accounts and licences remain subject to the applicable provider's terms.

3. Hosting and maintenance

The hosting or maintenance order identifies the service, billing period, start or activation date, and any setup requirements before you pay. A payment alone does not mean a migration, DNS change, or configuration task has already finished. We confirm when setup is ready and provide relevant access or completion details.

Ongoing maintenance is delivered during the purchased service period within the plan's agreed scope. Response times, included tasks, backups, or availability guarantees apply only where they are included in the plan or written agreement. Additional work requires agreement before it is charged.

4. Premium app access

The selected app plan identifies its features, supported platform, duration, price, and activation arrangements before purchase. Premium access is associated with the app, licence, or purchase account identified in that order once payment has been confirmed and activation is completed.

Follow the instructions shown with your purchase to use or restore access. If payment succeeds but access is missing, contact us with the app name and transaction reference. Do not purchase again merely to resolve an activation problem. App-store purchases may require the store's own purchase-restoration process.

5. Information and feedback we need

Provide a working contact email and the materials, approvals, and access identified in your quote or order. If something is missing or a change affects the schedule, we will explain the impact and agree a revised date. We will also tell you if a third-party dependency affects delivery rather than silently treating the order as complete.

6. Delays, missing access, and defects

If we expect to miss an agreed deadline, we will notify you and discuss the next steps. If delivery is overdue, a link does not work, or the result does not match the agreed scope, email hello@letscrak.com with the order reference and details.

We will investigate and arrange the appropriate correction, delivery, or remedy. If we cannot supply what you purchased, the Refund & Cancellation Policy applies. No part of this policy removes a remedy required by applicable law.

7. Renewal and end of service

Recurring hosting, maintenance, and premium app plans renew automatically under the billing interval disclosed at purchase. Cancelling renewal leaves the current paid period in place until it ends. Arrange any hosting migration or export you need before the service expires; contact us to agree the handover steps and any separately quoted work.

Project completion does not create an unlimited maintenance commitment. Any included support period or ongoing plan is set out in your quote. Read our Terms of Service for the payment, ownership, and subscription terms.